Forgotten my password
If you have forgotten your password. No need to worry. Simply go to the login page of app.CleanCar.io and click on the link “forgot my password”, then enter your email, click “reset password” and await an email to reset your password.
Forgotten user ID
Please use your company email address.
How Does The Device Work?
The CleanCar device (we must find a catchier name, send ideas to helpdesk@cleancar.io) is an incredibly smart piece of kit, but for this FAQ, we will keep it simple.
- The CleanCar device has been designed to record GPS coordinates of your location while you are driving
- It will do this every 10 seconds or 100 metres or 25-degree change in direction so on a winding road it takes more coordinates and on a straight one less.
- The device saves these coordinates and every few minutes it connects to the mobile network via an onboard sim and uploads these to the CleanCar portal. It will store around ten days of driving if for any reason there is no signal.
- Once we receive the data, we store it up, and while most people are asleep in the early morning, our servers and algorithms convert it into journeys and statistics.
- The following day you will be able to log in see your stats.
- CleanCar aims to help users like you to make the switch from your internal combustion engine to an electric vehicle
Is CleanCar New
No, it’s not the CleanCar system has been assisting the fleet market to make the switch for about four years. However, the latest version of CleanCar, the one you are using is very new. This version has been rebuilt from the ground up to aim at individual users as opposed to fleets.
Is CleanCar finished
Absolutely not, the current version of CC is an early production release and you need to consider the following:
- We have a massive pipeline of development that will keep us busy for many months to come; we will soon put a link here ( ) outlining all the developments that are upcoming and some of our ideas
- We need your feedback; if you have an idea, spot an issue, feel something could be better, we want to know, please email us at helpdesk@cleancar.io.
- Although we test things religiously it not until you the user gets your hands on them that we really start to learn. Please get in touch if you think it wrong, or it could be better.
How do I know my Trip Stick is working in my vehicle?
Plug your trip stick into the 12V of your vehicle. Please turn your ignition on. The LED/light should display blue to indicate the device is operating. You may start your journey.
The next step would be to ensure the sim-card in the device is in the device the right way.
Please see image below to check this – It should be fine but they can take a bit of a beating while being distributed and they very occasionly come loose.
The device takes a little time to normalise and likes to be used regularly, so we advise that you plug your device and drive about for a few days before checking your date, we want to ensure it has a good charge and has had a chance to connect to the airwaves
Also if this has all been checked and the sim-card is in the right way or the Switch-ON button is also the right way, we will need to know about this. You will need to contact helpdesk@cleancar.io one of our support team will be able to help you.
What happens if the Trip Stick becomes damaged?
If a Trip Stick becomes damaged and no longer operates it should be reported to CleanCar to arrange a replacement.
A replacement will take 10 working days –
Please send damaged devices to:
CleanCar.io Unit 6, Olympus Court, Olympus, Avenue Tachbrook Park, Warwick, CV34 6RZ.
Please enclose your details such as in the envelope as well as your faulty device;
- Name
- Company Name
- IMEI – the number on the device
- Issue
Why is my Trip Stick LED Light not on?
When the LED/light on the Trip Stick device is not displaying, it normally indicates the device is not connected to an active power source. However it is possible the device is collecting data, and the light is not working, please check your CleanCar account to see if data is present.
Before contacting CleanCar, please ensure your 12V is working in your vehicle. If you do not know how to check this, please go to a local vehicle garage, they can test your 12V. If this is not the case and the 12V is working, please contact us straight away.
How do I install the Trip Stick?
It is essential that the Trip Stick is located in a 12V in the front console of the vehicle so that it can receive signals from the global navigation satellite system. Also if you can see it and it falls out you will notice, if you place it in a glove box or the boot of the car, you may not notice if the device has become dislodged.
What if the Trip Stick is lost or stolen?
When a Trip Stick is lost it should be reported to helpdesk@cleancar.io to arrange a replacement. If you locate the device you thought was lost, report it to helpdesk@cleancar.io they will authorise you to continue using the original device.
Please contact Support via helpdesk@cleancar.io if your device is lost or stolen.
What precautions should I take?
While it is important that the Trip Stick is located in a vehicle so that it can receive signals from the global navigation satellite system, take care not to place it in locations that are:
- Extremely hot (for example in direct sunlight, or on a heater vent near the windscreen)
- Exposed to high levels of moisture.
How can I tell the Trip Stick is on?
When the vehicle ignition is turned on a flash of Blue and Red will occur, and then the Blue light will display on the Trip Stick when there is a GPS Fix. Once this has happened, you are ready to start your journey.
Will the Trip-Stick work in all vehicles?
The Trip Stick will work in virtually all vehicles so long as there is 12v power socket (cigarette lighter socket). Please not, however, some high-end vehicles where there is a heated front screen can take longer to get a GPS fix.
If your question is not above and you feel you need more support, please e-mail helpdesk@cleancar.io. One of our team will respond as soon as possible. Thank you.
About The Map
Please note we do not display every coordinate on the map just one approximately every 20 seconds. This will mean that although te distance is correct the map may show you cutting corners or going straight over a roundabout. This is normal, do not worry
GPS Drift Overview
What is GPS Drift
GPS Drift is characteristic when the tracker is stationary and occurs particularly in environments where multi-path reception is likely (which is just about anywhere, aside from being in the middle of the desert). In a multi-path environment, the high-sensitivity receiver “sees” more than one signal from a single satellite. This occurs because the signal is reflected from obstructions such as houses, buildings, walls, vehicles, hills, tree cover, and so forth. The signals arrive at the receiver at slightly different times and depending on which signal the receiver chooses to believe for any given sample, the distance from the satellite also differs. Multiply this behaviour by several satellites, then factor it into the overall position calculation, and the net result is that the receiver perceives abrupt shifts in position. Sometimes these can be significant — say 40 or 50 feet.
Software in the receiver tries to smooth this out. Generally speaking, it does a better job of this when the tracker is moving. This is because your true change in position per unit time is much larger than the random shifts caused by a multi-path reception. Slow moving traffic and its “stop-start” nature, especially in built-up areas, amplify drift as each “stop” is a stationary point for the receiver to calculate.
What does this mean?
It means that occasionally if say a vehicle is stationary the CleanCar system can give a false positive, where the drifting coordinates look like a feasible trip. We do all we can to remove these but it is possible you may find them from time to time. If you find one, delete it.
